How To Fight Poor Audio During Conference Calls

Communication technology is a pivotal part of any company’s IT architecture, especially when the business is spread across global regions. Without real-time communication tools, such as video chat and conference calling, it is impossible for different teams and departments to stay coordinated and organized. Using conference phones during meetings will allow for remote and work-at-home employees to fully participate in the discussion. But if your technology’s audio quality is substandard, it can quickly become an impediment to your meeting’s productivity. Consider the following tips for enhancing sound quality during conference calls in order to run more profitable meetings.

Research the Optimal Service Provider

For companies looking to introduce new conference calling technology to their organization, there are a wealth of options on the market from a variety of providers, including both startups and more well-known telecommunication companies. Obviously pricing will play a significant role in your selection process, but it’s also important to perform detailed research into what each provider will offer in terms of sound quality.

Most conferencing calling providers will not publish all of the technical details of their audio equipment, so you may need to rely on independent reviews and ratings from other customers or industry experts. Look for a provider with a strong reputation of consistent call quality, with minimal lag and distortion impact.

Prioritize Analog and Landlines

Obviously mobile phones have become the leading form of telecommunication in the last decade. However, landline technology remains the most stable and reliable when it comes to call quality. When researching a new conference calling provider, looks for ones that base their equipment on landlines rather than mobile access points and satellites. This will ensure that calls are routed between participants using the best quality possible.

It’s also important for you to understand the differences between analog sound and the Voice over Internet Protocol (VoIP), as well as the advantages of each. VoIP transmits sound signals through a data connection, which often offers a cheaper solution and easier integration with video chatting. But if sound quality is your top priority for conference calls, then stick to providers who are analog based, as these types of connections will maintain high quality from end to end. Keep in mind that you can easily pair a video chat solution with a separate conferencing calling product and provide your employees or customers with dial-in information.

Invest in Professional Equipment

After finding the right conference calling provider and setting up a service plan, the final step in ensuring good sound quality is to outfit your office with proper equipment. When possible, connect all conference phones to landline ports and provide each employee with a professional headset. This will provide them with hands-free capability while also limiting echo effects and other background noise.

For conference rooms where meetings will occur, it’s best to invest in speakerphones that can be placed in the center of a table to allow all participants to be involved in the discussion. You may also which to purchase ancillary microphones to further improve sound quality. These can be integrated with a speakerphone and placed throughout a meeting room to enhance the outgoing sound signal.

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